Overview

Unfollows are the instances when users choose to stop receiving posts/updates from a particular social media account or ecommerce company.

What is Unfollows?

Unfollows refer to the direct actions of your social media audience or email subscribers who voluntarily stop following your posts or email updates. They determine your net follower growth when subtracted from new followers. Understanding the rate at which you’re losing followers and the reasons for such action can equip you with insights to improve your social media strategy and maintain a healthy rate of follower growth.

Formula

Unfollows = (Number of People Who Unfollowed / Total Number of Followers) * 100

Example

If there are 500 unfollows in a month from a total of 10,000 followers, the unfollow rate is 5%.

Why is Unfollows important?

  1. Irrelevant, excessive, or low-quality content
  2. Insensitive or offensive updates
  3. Failure to engage with followers meaningfully
  4. Not meeting the followers’ expectations or needs

Which factors impact Unfollows?

  1. Post Frequency: Too few or excessive posts can lead to unfollows.
  2. Content Quality: Low-quality or irrelevant content can be off-putting.
  3. Engagement: Lack of interaction can cause followers to feel unimportant.
  4. Brand Image: Negative perception can prompt unfollows.

How can Unfollows be improved?

  • Post relevant and high-quality content regularly but not incessantly.
  • Respond to queries or issues promptly and professionally.
  • Establish and maintain a positive, authentic brand image.
  • Regularly assess and adapt your strategy based on follower feedback, social media metrics, trends, and competitor behavior.

What is Unfollows’s relationship with other metrics?

  • Reach: Less followers may lead to reduced reach of your posts.
  • Engagement: Fewer followers could mean less engagement (likes, shares, comments).
  • Conversion: With less followers, you may have fewer potential customers, leading to lower conversion rates.

Free essential resources for success

  • Build-vs.-Buy-MMM_-Weighing-both-sides-of-the-scale

    Build vs. Buy MMM: Weighing both sides of the scale

    Learn how to assess your organization’s capabilities, data readiness, and long-term goals before choosing the right MMM approach.

  • Structured Approach to Incrementality Test

    Structured Approach to Incrementality Tests

    Build reliable incrementality tests with clear steps from audience setup to performance insights.

  • Marketing Context

    The Marketing Context Graph

    Build a marketing measurement program with the structure, governance, and accountability needed to drive confident decisions.

Discover More From Lifesight

  • Incrementality-Driven Budget Operating System

    Published on: September 8, 2026

    What Is an Incrementality-Driven Budget Operating System?

    Measure true incremental lift, forecast future performance, and reallocate marketing budgets based on what actually drives results.

  • Measure-mingle-cover-

    Published on: August 31, 2026

    Four Marketing Conversations I Haven’t Stopped Thinking About

    Four honest takeaways on AI, authenticity, and measurement from our latest gathering of omnichannel marketing leaders.

  • CTV grew up

    Published on: August 26, 2026

    CTV grew up. Your measurement has to grow up with it.

    CTV has evolved beyond an awareness play, but measurement hasn't kept pace. Discover how incrementality, geo-testing, and causal MMM can prove CTV's real impact and ROI.