A prominent omnichannel retailer struggled to grow both online and in-store sales due to a limited focus on ROAS. They needed a new approach to drive higher profitability and incremental sales across all channels.

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Subway - Lifesight
New Balance - Lifesight
Grohe - Lifesight
Krispy Kreme - Lifesight
OsborneHomes - Lifesight
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Ray Ban - Lifesight
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Dyson - Lifesight
KFC - Lifesight
Costa Coffee - Lifesight
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KTM - Lifesight
Harvey Beef - Lifesight

Driving Profits with Lifesight’s iROAS and mROAS Strategies

Lifesight’s segmentation and reallocation strategies unlocked new growth opportunities for the retailer.

Challenges:

  • Over-reliance on ROAS constrained overall sales growth.
  • Inefficient ad spend allocation to underperforming channels.
  • Missed opportunities to convert high-value customers across physical and digital storefronts.

Solution:

Lifesight analyzed both online and offline campaigns, reallocating budget to higher-performing channels. Through RFM segmentation, they helped the retailer retarget high-value customers, improving both iROAS and net profit margins, leading to a 45% increase in iRevenue during the BFCM period.