Overview

Monitor customer retention with the Average Order Value (AOV) of Repeat Purchases. Gain insight into customer lifetime value and loyalty for strategy planning.

What is AOV of Repeat Purchases?

Average Order Value (AOV) of Repeat Purchases is a performance metric in eCommerce that describes the mean amount spent on orders by returning customers over a certain period of time. This metric gives eCommerce businesses insight into their customer retention and the financial contribution of these returning consumers, helping to calculate customer lifetime value and loyalty. It is an essential metric to monitor as it assists in understanding customer behavior, profitability, and strategy planning.

Formula

AOV of Repeat Purchases = Total Revenue from Repeat Customers / Total No. of Repeat Orders

Example

For instance, if an eCommerce store made $10,000 in revenue from repeat customers who placed 200 orders, the AOV of repeat purchases would be $50.

Why is AOV of Repeat Purchases important?

AOV of Repeat Purchases is a meaningful metric that offers vital insights about customer loyalty. A higher AOV indicates that repeat customers are more valuable and are likely to spend more per transaction than one-time buyers. This could increase the overall profitability and provide financial sustainability for the business.

Which factors impact AOV of Repeat Purchases?

Many factors influence AOV of Repeat Purchasesincluding product quality, customer service, buying experience, product pricing, and more. It’s critical to understand these factors to adjust strategies accordingly to maximize customer retention and revenue.

How can AOV of Repeat Purchases be improved?

AOV of Repeat Purchases can be improved through numerous strategies like upselling, cross-selling, bundle deals, loyalty programs, minimum spend discounts, and personalized product recommendations.